Yes, you will automatically receive a confirmation email after placing your order.

If you haven’t received it within 30 minutes, please check your spam folder or contact us at info@valecour.com.

We currently ship to the United States, United Kingdom, Canada, and Australia.

Orders placed with delivery addresses outside these countries will be cancelled and refunded.

Shipping is free on all orders to the USA, UK, Canada, and Australia. No minimum order value applies.

Delivery times vary by location. Orders typically arrive within 5–7 business days, while international deliveries may take 7–16 days.

You will receive full delivery details in your confirmation email.

No. All orders are shipped on a Delivered Duty Paid (DDP) basis.

Any applicable import duties, taxes, and customs fees are fully covered—there are no additional charges upon delivery.

Orders placed before 5:00 PM (Monday–Friday) will be processed the same day.

Orders placed after this time, or on weekends and public holidays, will be processed the next business day.

Once your order has shipped, you will receive an email with your tracking details.

You can also track your order at any time via our tracking page.

If your order has not arrived within the estimated delivery time, please contact us at info@valecour.com with your order number.

We will investigate with the carrier and resolve the issue as quickly as possible.

We offer a 30-day return period from the date of delivery.

Items must be unworn, unused, and returned in their original packaging with all tags attached. For full details, please refer to our Return & Refund Policy.

All return instructions are included in your parcel. Simply use the provided return label and follow the steps outlined.

If you need assistance, please contact us at info@valecour.com.

Once your return is received and approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and UnionPay.

Prices are shown in your local currency.

You will be charged in the currency displayed at checkout.